Customer Service Over the Phone

Customer Service Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect


Author
Publisher CRC Press
Release Date
ISBN 1482280663
Pages 143 pages
Customer Service Over the Phone
Language: en
Pages: 143
Authors: Stephen Coscia
Categories: Computers
Type: BOOK - Published: 1999-01-11 - Publisher: CRC Press

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This
Great Customer Service on the Telephone
Language: en
Pages: 96
Authors: Kristin Anderson
Categories: Business & Economics
Type: BOOK - Published: 1992-11-26 - Publisher: AMACOM

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
Customer Service For Dummies
Language: en
Pages: 409
Authors: Karen Leland
Categories: Business & Economics
Type: BOOK - Published: 2011-03-03 - Publisher: John Wiley & Sons

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to f
Customer Service Best Practices
Language: en
Pages: 502
Authors: Ron Zemke
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Human Resource Development

A Practical Guide to Airline Customer Service
Language: en
Pages: 302
Authors: Colin C. Law
Categories: Transportation
Type: BOOK - Published: 2018-04-16 - Publisher: BrownWalker Press

A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airl
Fast Forward Your Customer Service
Language: en
Pages: 82
Authors: Joshua Luke
Categories: Consumer satisfaction
Type: BOOK - Published: 2012-06-01 - Publisher: Candid Creation Publishing

Normal.dotm 0 0 1 105 600 Candid Creation Publishing 5 1 736 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-st
Navy Customer Service Manual
Language: en
Pages:
Authors: Edward L. Prater
Categories: Customer services
Type: BOOK - Published: 1993 - Publisher:

Achieving Excellence Through Customer Service
Language: en
Pages: 388
Authors: John Tschohl
Categories: Business & Economics
Type: BOOK - Published: 1996 - Publisher: Best Sellers Publishing

Promotes the theory that superior customer service leads to a superior business organisation
Social Media Strategy
Language: en
Pages: 493
Authors: Keith A. Quesenberry
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2020-09-01 - Publisher: Rowman & Littlefield Publishers

Social Media Strategy: Marketing, Advertising and Public Relations in the Consumer Revolution, Third Edition is a blueprint for the practice of marketing commun
Customer Service
Language: en
Pages: 408
Authors: Allan Woods
Categories: Customer services
Type: BOOK - Published: 2001 - Publisher: Heinemann

This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-ba