Emotional Labor in the 21st Century

Emotional Labor in the 21st Century

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person�s ability to meet these requirements. Since Hochschild�s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild�s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences � organizational-, societal-, and cultural-level factors � that modify how and when emotional labor is done. The final section presents a series of �reflective essays� from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.


Author
Publisher Routledge
Release Date
ISBN 9781138115910
Pages 344 pages
Emotional Labor in the 21st Century
Language: en
Pages: 344
Authors: Alicia Grandey
Categories:
Type: BOOK - Published: 2017-05-24 - Publisher: Routledge

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional lab
Labour Regulation in the 21st Century
Language: en
Pages: 350
Authors: Pietro Manzella
Categories: Law
Type: BOOK - Published: 2012-01-17 - Publisher: Cambridge Scholars Publishing

The economic crisis has highlighted major shortcomings in the EU flexicurity strategy which, although suitable to tackle structural unemployment in a period of
Interrogating the New Economy
Language: en
Pages: 316
Authors: Norene Pupo
Categories: Social Science
Type: BOOK - Published: 2010-01-01 - Publisher: University of Toronto Press

Interrogating the New Economy is a collection of original essays investigating the New Economy and how changes ascribed to it have impacted labour relations, ac
Domestic Labor in Twenty-First Century Latin American Cinema
Language: en
Pages: 242
Authors: Elizabeth Osborne
Categories: Performing Arts
Type: BOOK - Published: 2020-01-02 - Publisher: Springer Nature

This volume explores the character of the domestic worker in twenty-first century Latin American cinema and analyzes how recent filmic representations of the ho
Labour Markets, Institutions and Inequality
Language: en
Pages: 432
Authors: Janine Berg
Categories: Business & Economics
Type: BOOK - Published: 2015-01-30 - Publisher: Edward Elgar Publishing

Labour market institutions, including collective bargaining, the regulation of employment contracts and social protection policies, are instrumental for improvi
21st Century Workforces and Workplaces
Language: en
Pages: 400
Authors: Stephen Bevan
Categories: Business & Economics
Type: BOOK - Published: 2018-02-22 - Publisher: Bloomsbury Publishing

What does the future of work look like? Every day, workplace decisions are made that directly impact and change the workforce of tomorrow. From the way we are m
Dairy Farming in the 21st Century
Language: en
Pages: 265
Authors: Bruce A. Scholten
Categories: Political Science
Type: BOOK - Published: 2022-11-03 - Publisher: Bloomsbury Publishing

How do we achieve food security for a global population now over 7 billion people and trending towards 10 billion by 2050? This study of the global dairy indust
Marketing in the 21st Century: Concepts, Challenges and Imperatives
Language: en
Pages: 336
Authors: Henry Kyambalesa
Categories: Social Science
Type: BOOK - Published: 2017-11-01 - Publisher: Routledge

This title was first published in 2000: Designed to explore the emerging challenges for marketing executives and their organizations, as well as to survey the v
Considering Class: Theory, Culture and the Media in the 21st Century
Language: en
Pages: 334
Authors:
Categories: Social Science
Type: BOOK - Published: 2017-11-06 - Publisher: BRILL

Considering Class offers international, interdisciplinary perspectives on class analysis today. It explores the gap between the class forces shaping the world a
Security and Migration in the 21st Century
Language: en
Pages: 225
Authors: Elspeth Guild
Categories: Political Science
Type: BOOK - Published: 2009-09-28 - Publisher: Polity

The 21st century has brought new and challenging dimensions to our understanding of security and migration. The old Cold War framework of security as related to